We are seeking a skilled IT Administrator with 3-4 years of experience to manage and maintain our IT infrastructure, focusing on system diagnostics, repairs, upgrades, and ensuring smooth IT operations across the organization. The ideal candidate will have expertise in managing macOS and Windows environments, deploying security protocols, and ensuring devices are compliant and running optimally. This role involves direct engagement with vendors to secure the best hardware and software solutions, prioritizing high-performance macOS systems.
Key Responsibilities
System Management & Diagnostics
Perform periodic diagnostics, repairs, and upgrades on laptops and workstations.
Deploy and monitor systems using Watchman Monitoring or equivalent tools.
Ensure smooth operation through remote debugging and troubleshooting.
Device Management & Security
Manage and deploy Mobile Device Management (MDM) solutions (Jamf for macOS, Intune for Windows).
Implement and oversee secure encryption practices to safeguard sensitive data.
Manage VPNs to ensure secure VPC access for all employees.
Maintain and update antivirus solutions across devices.
Vendor and Resource Management
Work with vendors to source the best hardware and software solutions at optimal rates
Conduct market research to recommend upgrades and innovations.
IT Policy Enforcement
Ensure genuinity and compliance of all hardware and software.
Uphold high moral and ethical standards in device procurement and management.
User Support
Provide responsive support to employees, resolving IT issues promptly and efficiently.
Ensure systems remain operational and employees are unblocked.
Qualifications & Skills
Experience: 3-4 years in IT administration or similar roles.
Technical Expertise:
MacOS Management: Jamf or equivalent MDM tools.
Windows Management: Intune or equivalent tools.
VPN setup and management for secure VPC access.
Advanced knowledge of encryption techniques.
Familiarity with antivirus and endpoint protection tools.
Proficiency in remote debugging and troubleshooting.